Analysis of the process model of airport: creating the high level process map

Natalia Buldakova, Denisa Dociová, Peter Vittek


This article describe the analysis of the process models of airport, which are described in Ground Operation Manual. The main goal is creating high level process map.


airport processes; safety; process maps; safety management system


Процессный подход // Серия «Все о качестве. Зарубежный опыт». НТК «Трек», 2000.

Хаммер М., Хершман Л.: Быстрее, лучше, дешевле. Девять методов реинжиниринга бизнес-процессов. Альпина Паблишер, 2012.

Unified Modeling Language — ofitial web-site Available at:

All figures are made in Enterprise architecture — ofitial web-site Available at:

Safety Management Manual (SMM), Doc 9859, AN/474, Third Edition, ICAO — 2013


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Copyright (c) 2014 Natalia Buldakova, Denisa Dociová, Peter Vittek

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