How a sensitization campaign can help changing the behaviour of passengers in risky situations at stations. Example of passing trains at Sursee Station.

Abstract

To address the challenges of managing crowded platforms at Swiss railway stations, we implemented a sensitization campaign to enhance passenger safety, using Sursee Station as a case study. The campaign employed auditory announcements and visual posters to raise awareness about train passage risks. Results showed that auditory announcements were more effective, with 40 % of passengers reporting increased awareness and behavioural adjustments. Future research will focus on the long-term impact and the potential for periodic reinforcement to sustain safety improvements.