The need for concept of efficiency evaluation of security control at airports

Roman Vokáč, Sarah Van den Bergh

Abstract


There are many demands placed on centralized security checkpoints of passenger and cabin luggage. Among the most important rank requirements for high passenger satisfaction, assurance of high security check effectiveness and operational efficiency. These three base requirements, however, do not support each other and in some ways they even conflict. Other aspects influencing operational security control are ever increasing volumes of handled passengers and the efforts to reduce flight ticket prices. Operational efficiency evaluation and targeted control are supported by the possibility to assure specific basic requirements. These include assuring required amount of security control staff, on the right place and at the right time. In sequence, a concept of security control efficiency evaluation is needed for operational, tactical and strategic planning.


Keywords


airport, security control, operational efficiency

References


Ching, Mk, (2014), Passengers' perception on airport service and quality satisfaction, No 0201722, Proceedings of International Academic Conferences, International Institute of Social and Economic Sciences.

CALISIR, Nese, Ecem BASAK a Fethi CALISIR. Key drivers of passenger loyalty: A case of Frankfurt–Istanbul flights. Journal of Air Transport Management [online]. 2016, 53, 211-217 [cit. 2018-03-05]. DOI: 10.1016/j.jairtraman.2016.03.002. ISSN 09696997. Dostupné z: http://linkinghub.elsevier.com/retrieve/pii/S0969699715300120

VOKÁČ, R. a SZABO, S. Passengers' Satisfaction as a key Factor for Airport Bussiness and Heading Activities. In: New Trends in Civil Aviation 2016. New Trends in Civil Aviation 2016. Žilina, 22.09.2016. Žilina: Žilinská univerzita v Žilině Fakulta prevádzky a ekonomiky dopravy a spojov. 2016, s. 112-114. ISBN 978-80-554-1252-8.

BEZERRA, George C.L. a Carlos F. GOMES. The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport. Journal of Air Transport Management [online]. 2015, 44-45, 77-81 [cit. 2018-03-05]. DOI: 10.1016/j.jairtraman.2015.03.001. ISSN 09696997. Dostupné z: http://linkinghub.elsevier.com/retrieve/pii/S096969971500023X

VOKÁČ, R., LÁNSKÝ, M., a SZABO, S. The Dependence of Airport Profit on Passenger Satisfaction and Operational Efficiency [online]. MAD - Magazine of Aviation Development. 2017, 5(2), s. 11-14. ISSN 1805-7578. Dostupné z: https://ojs.cvut.cz/ojs/index.php/mad/article/view/4119/3994

GKRITZA, Konstantina, Debbie NIEMEIER a Fred MANNERING. Airport security screening and changing passenger satisfaction: An exploratory assessment. Journal of Air Transport Management [online]. 2006, 12(5), 213-219 [cit. 2018-03-05]. DOI: 10.1016/j.jairtraman.2006.03.001. ISSN 09696997. Dostupné z: http://linkinghub.elsevier.com/retrieve/pii/S0969699706000354

ALI, Faizan, Woo Gon KIM a Kisang RYU. The effect of physical environment on passenger delight and satisfaction: Moderating effect of national identity. Tourism Management [online]. 2016, 57, 213-224 [cit. 2018-03-05]. DOI: 10.1016/j.tourman.2016.06.004. ISSN 02615177. Dostupné z: http://linkinghub.elsevier.com/retrieve/pii/S0261517716300905

I ATA Forecasts Passenger Demand to Double Over 20 Years. IATA [online]. 2016 [cit. 2018-03-26]. Dostupné z: http://www.iata.org/pressroom/pr/Pages/2016-10-18-02.aspx

KIRSCHENBAUM, Alan (Avi). The cost of airport security: The passenger dilemma. Journal of Air Transport Management [online]. 2013, 30, 39-45 [cit. 2018-03-05]. DOI: 10.1016/j.jairtraman.2013.05.002. ISSN 09696997. Dostupné z: http://linkinghub.elsevier.com/retrieve/pii/S0969699713000458

VOKÁČ, R., LIPTÁK, T., a LÁNSKÝ, M. The Importance of Queues at Airport Security Checkpoints [online]. In: New Trends in Aviation Development. 2016. Košice, ISBN 978-80-553-2628-3. Dostupné z: http://conferences.leteckafakulta.sk/NTaD2016/clanky/17_Vokac_Liptak_Lansky.pdf

Non-Aeronautical Revenue. ACI Airport Council International [online]. 2013 [cit. 2018-03-12]. Dostupné z: http://www.aci-na.org/sites/default/files/non-aeronautical_revenue-september2013.pdf

NICHOL, Cindy. Innovative finance and alternative sources of revenue for airports. Transportation Research Board, c2007. ISBN 0309097835.

BOURAÏ, Erick. Aviation Security: Thinking ahead [PDF]. Passenger Terminal Conference 2015.

IATA. Estimating the impact of recent terrorist attacks in Western Europe [online]. [cit. 2018-03-15]. Dostupné z: https://www.iata.org/publications/economic-briefings/European-terrorism-impact.pdf

Low Cost Carriers (LCCs). International Civil Aviation Organization [online]. [cit. 2018-03-26]. Dostupné z: https://www.icao.int/sustainability/Pages/Low-Cost-Carriers.aspx


Refbacks

  • There are currently no refbacks.


Copyright (c) 2018 Roman Vokáč, Sarah Van den Bergh

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.